Human Capital Officer

Job Purpose

The Human Capital Officer supports the day-to-day operations of the Human Capital (HC) department by ensuring HC processes are carried out efficiently, maintaining accurate employee records, assisting with recruitment and onboarding, coordinating employee activities and providing administrative support while maintaining confidentiality.

Key Responsibilities

• Follow and support all HC policies, procedures, and departmental processes.
• Treat all associates professionally, respectfully and courteously.
• Communicate HC procedures clearly to associates at all levels.
• Attend HC briefings and departmental meetings.
• Handle confidential information with discretion.
• Communicate effectively in English and where necessary, the local language.
• Handle internal and external HC enquiries.
• Maintain accurate physical and electronic associates records.
• Keep associates profiles updated in the HC system.
• Support recruitment by screening candidates, conducting reference checks and preparing associates documentation.
• Schedule interviews, meetings and HC events.
• Coordinate the onboarding process, ensuring all required documents, uniforms, ID cards, biometric registration, and welcome materials are ready.
• Inform departments in advance of new associates arrivals.
• Announce new hires through internal communication channels.
• Maintain associates personnel files.
• Keep HC notice boards updated with announcements and job vacancies.
• Coordinate locker inspections and fumigation with relevant departments.
• Ensure recognition displays such as Associate of the Month and Manager of the Quarter are updated.
• Ensure HC forms and office stationery are adequately stocked.
• Ensure new associates sign the Code of Corporate Conduct.
• Coordinate interview schedules with department managers.
• Organize engagement activities, including birthday celebrations, new hire presentations, welfare events and CSR initiatives.
• Coordinate exit interviews and prepare summaries of feedback.
• Manage employee complimentary stay requests and entitlement tracking.
• Respond promptly to associates concerns and complaints.
• Arrange hospital care packages for employees admitted due to accidents or medical procedures.
• Perform any additional duties assigned by management.

Language Requirements

• English
• Bahasa Malaysia
• Proficiency in Mandarin is an advantage to support communication with Mandarin-speaking associates.