Banyan Tree Veya – Valle de Guadalupe

Country: Mexico Property: Banyan Tree Veya – Valle de Guadalupe

About Our Team

At Banyan Tree Veya, gastronomy is more than a service—it is an expression of place, culture, and connection. Through thoughtful hospitality, exceptional culinary experiences, and intuitive service, we create moments that inspire guests to slow down, engage their senses, and connect with the spirit of Valle de Guadalupe.

Our Food & Beverage team is at the heart of this journey, bringing together world-class hospitality, local authenticity, and operational excellence to create experiences that are both meaningful and memorable.

Role Purpose

The Food & Beverage Manager is the strategic leader responsible for overseeing all dining, beverage, culinary, and in-room dining operations across the resort. This role ensures exceptional guest experiences, operational excellence, financial performance, and the consistent delivery of Banyan Tree Veya’s standards of luxury hospitality.

Guided by the philosophy “I am with you”, the Food & Beverage Manager leads with passion, vision, and attention to detail, cultivating a culture of excellence while positioning the resort’s culinary offerings among the most distinguished dining destinations in Valle de Guadalupe and beyond.

The Impact of This Role

This position plays a critical role in shaping the resort’s reputation through outstanding culinary and service experiences by ensuring:

Exceptional guest satisfaction and loyalty
Strong financial performance across all F&B operations
Inspiring leadership and development of high-performing teams
Consistent execution of luxury service standards
Operational efficiency and profitability
Innovative food and beverage concepts aligned with market trends
A dining experience worthy of recognition among the world’s finest hospitality and culinary destinations

Position Objective

To lead and elevate all Food & Beverage operations, ensuring seamless delivery of exceptional guest experiences, sustainable financial results, talent development, and operational excellence while preserving the unique identity and luxury positioning of Banyan Tree Veya.

Key Responsibilities

Provide strategic leadership for all Food & Beverage outlets, culinary operations, bars, lounges, and in-room dining services.
Develop and execute annual business plans, budgets, and operational strategies aligned with resort objectives.
Drive revenue growth and profitability while maintaining exceptional quality and guest satisfaction.
Monitor and control departmental expenses, labor costs, and inventory management to ensure strong financial performance.
Lead, coach, mentor, and inspire managers, supervisors, and line employees, fostering a culture of excellence and accountability.
Promote employee engagement, professional development, and continuous learning opportunities.
Ensure the consistent execution of Banyan Tree service standards across all guest touchpoints.
Collaborate closely with Culinary, Events, Revenue Management, Marketing, and Rooms Division teams to maximize resort performance.
Monitor guest feedback and implement initiatives that enhance service quality and overall satisfaction.
Drive innovation and continuously improve dining concepts, experiences, menus, and beverage offerings.
Ensure compliance with all food safety, sanitation, health, and regulatory standards.
Establish measurable operational goals and monitor performance through key performance indicators.
Support the development and execution of special events, wine experiences, gastronomic collaborations, and signature activations.
Analyze market trends, guest preferences, and competitor activities to identify new business opportunities.
Maintain effective communication processes and ensure alignment among all Food & Beverage teams.

Critical Skills & Qualifications

Proven leadership experience within luxury hotels, resorts, or fine dining environments.
Strong business acumen with demonstrated success in driving revenue, profitability, and operational performance.
Extensive knowledge of Food & Beverage operations, culinary concepts, wine culture, and luxury hospitality standards.
Exceptional leadership, coaching, and team development capabilities.
Strong financial management and budgeting skills.
Excellent communication, interpersonal, and stakeholder management abilities.
Passion for gastronomy, guest experience, and service excellence.
Ability to lead multiple outlets and operational teams simultaneously.
Results-oriented mindset with strong analytical and problem-solving skills.
Knowledge of the Valle de Guadalupe wine and culinary landscape is highly preferred.
Fluency in English and Spanish required.
University degree in Hospitality Management, Business Administration, Food Service Management, or a related field preferred.

Banyan Tree Philosophy

“I am with you”

At Banyan Tree, genuine care is at the center of everything we do. Through thoughtful leadership, meaningful connections, and intuitive hospitality, we create extraordinary experiences for our guests, colleagues, and communities.

What Makes This Role Unique

This is more than a leadership position—it is an opportunity to shape one of the most distinctive gastronomic destinations in Mexico.

As Food & Beverage Manager at Banyan Tree Veya, you will lead a team dedicated to creating extraordinary culinary experiences inspired by the land, vineyards, and culture of Valle de Guadalupe. Through visionary leadership, operational excellence, and a passion for hospitality, you will influence every aspect of the guest journey while contributing to the continued positioning of Banyan Tree Veya among the region’s most celebrated luxury destinations.

Gerardo.Benavides@banyantree.com