Overview
Banyan Group is an independent, global hospitality company with purpose. We are proud of our pioneering spirit, design-led experiences and commitment to responsible stewardship. Our extensive portfolio spans across over 80 hotels and resorts, over 60 spas and galleries, and 14 branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme with Banyan. The founding ethos of “Embracing the Environment, Empowering People” is embodied through the Banyan Global Foundation and Banyan Management Academy. Banyan Group is committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.
The role
This role will assist in the management, support, and optimization of our Property Management System (PMS), Central Reservation System (CRS) as well as connected Hotel systems. It involves technical support, training, implementation, system maintenance, vendor management, project coordination, and ensuring alignment with both local and corporate IT strategies.
The ideal candidate should have a background in hotel management systems, project management, and vendor management
Responsibility
Primary
- To drive effective and efficient use of Banyan Group’s current and future Property Management Systems and Central Reservation Systems to meet Banyan Group’s long term goals.
- To provide guidance on new initiatives, connectivity requirements for new hotels/systems
- Appointed Opera Administrator to audit and upkeep Opera Pre-Implementation Workbook as per Banyan Group Standards for new and pre-opening hotels
- Availability and uptime of systems – hotel, corporate office and external office.
- To undertake any other projects and/or tasks as assigned by Manager
Requirements
- Diploma with at least 2 years of experience in similar capacity
- Experience or Knowledge of hospitality operations.
- Knowledge in Opera Property Management System is advantageous.
- Willing to travel globally when required to properties.
- Able to converse in Mandarin to communicate with our properties based in China