About Us
Banyan Tree Group is one of the world’s leading independent, multi-branded hospitality groups. The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences is centered on five award-winning brands (Banyan Tree, Angsana, Cassia, Dhawa and Laguna) that offer exceptional design-led experiences for global travellers of today and tomorrow. Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.
With over 15,000 associates across 24 countries, the Group’s Banyan Tree Management Academy was established in 2008 to support its goals through advancing people development, management excellence, and learning with integrity and meaning.
Banyan Tree Holdings has received more than 2,900 industry awards and accolades since inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, Banyan Tree Global Foundation, which aligns the Group’s efforts to the UN Sustainable Development Goals.
Job Description
Responsible for managing the training and development processes of all hotel associates. Ensures that the hotel achieves its goals by providing the training required by associates in order to perform competently. Responsible for designing, developing, implementing, coordinating, and ultimately administering the training and development functions.
- Instills commitment of the Banyan Tree experience in all associates, ensuring that the group’s vision and mission are assimilated and the objectives of the hotel are met, especially in line with the Service Profit Chain objectives.
- Ensures that every department compiles and maintains a complete and up-to-date associate orientation manual.
- Prepares, communicates, and implements an annual training plan for the hotel.
- Ensures that regular, scheduled training plans are subsequently implemented and followed in all departments.
- Conducts training and orientation programs for associates at all levels.
- Prepares, monitors, and controls the hotel’s annual training budget.
- Ensures that a sufficient number of qualified departmental trainers are available in every department.
- Actively participate and contribute to the hotel’s overall CRS and the well-being of the associates through socials and events.
Qualifications
- 3 to 7 years of related experience. Experience in the Philippines hospitality industry is preferred.
- College degree plus technical certificate, diploma or higher qualification
- Excellent command of the English language
- Ability to express effective, clear and concise written and verbal communication
- Good interpersonal skills
- Good leadership, organizational and administrative skills
- Able to document standards of performance
- Dynamic, inspiring, innovative, enthusiastic and self-motivated
- Easily approachable with an outgoing and pleasant personality
- Able to effectively facilitate both small and large groups
- Able to prioritize
- Able to maintain objectivity
- Good team player
- Professional training skills and knowledge of working practices and principles in a 5-star hospitality setting
- Hard working, able to withstand a very fast paced working environment, enrol and complete projects on his/her own
- Highly customer and result oriented
- Understanding of large, multi-cultural organizations
- Computer literate
- Good health, mature and very neat appearance
We regret that only shortlisted candidates will be notified.
Thank you!