Executive Housekeeper

Job Description: Executive Housekeeper

The Executive Housekeeper is responsible for managing the housekeeping operations in a hotel, resort, or similar establishment. This role ensures cleanliness, hygiene, and presentation standards are maintained across guest rooms, public areas, and back-of-house spaces.

Core Responsibilities

1. Operational Management
   • Supervise housekeeping staff and allocate daily tasks.
   • Ensure rooms and public areas meet cleanliness and quality standards.
   • Manage laundry operations and inventory of linen and cleaning supplies.
2. Staff Leadership
   • Recruit, train, and develop housekeeping team members.
   • Conduct performance evaluations and provide coaching.
   • Schedule staff shifts and manage labor costs effectively.
3. Quality & Compliance
   • Implement and monitor cleaning procedures and safety standards.
   • Ensure compliance with health, hygiene, and environmental regulations.
   • Handle guest complaints related to housekeeping promptly.
4. Budget & Inventory Control
   • Prepare and manage housekeeping budgets.
   • Control costs for supplies, equipment, and labor.
   • Maintain accurate inventory records.
5. Coordination
   • Work closely with Front Office and Maintenance teams for room readiness.
   • Support special events and VIP guest requirements.

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Key Result Areas (KRAs)

1. Guest Satisfaction
   • High cleanliness scores in guest feedback and audits.
   • Prompt resolution of housekeeping-related complaints.
2. Operational Efficiency
   • Rooms cleaned and released on time for check-in.
   • Optimal staff scheduling and cost control.
3. Quality Standards
   • Compliance with brand standards and hygiene protocols.
   • Zero major safety or health violations.
4. Team Performance
   • Low staff turnover and high training completion rates.
   • Positive employee engagement scores.
5. Budget Management
   • Adherence to housekeeping budget.
   • Reduction in wastage and efficient inventory usage.