Department: Front Office - Veya
Country: Mexico
Property: Banyan Tree Veya VAlle de Guadalupe
Type: Full Time
Banyan Tree Veya – Valle de Guadalupe
About Our Team
- At Banyan Tree Veya, at El Valle de Guadalupe. México, we craft meaningful and lasting connections through extraordinary, intuitive, and personalized service, thoughtfully tailored to each guest’s individual journey. Our approach blends mindful luxury, wellbeing, and a deep sense of place at vineyard property, creating experiences that go beyond hospitality.
Role Purpose
- The Experience Curator is a key ambassador of the Banyan Tree Veya philosophy, responsible for designing and delivering personalized, meaningful, and immersive guest experiences.
- This role ensures that every guest journey is thoughtfully crafted, seamless, and emotionally engaging, reflecting the essence of wellbeing, local culture, and refined luxury.
The Impact of This Role
- This position plays a vital role in shaping memorable and transformative guest journeys.
The Experience Curator is responsible for: - • Creating bespoke itineraries tailored to each guest’s preferences
• Curating wellness, culinary, cultural, and vineyard experiences
• Acting as a primary point of contact for personalized guest engagement
• Elevating emotional connections through thoughtful service and anticipation - Ensuring that every interaction reflects authenticity, care, and excellence.
Position Objective
- To curate exceptional, highly personalized guest experiences that embody Banyan Tree Veya’s philosophy of wellbeing, sustainability, and sense of place, while exceeding guest expectations and creating lasting memories.
Key Responsibilities
- • Design and coordinate tailored guest experiences based on individual preferences
• Anticipate guest needs through attention to detail and proactive engagement
• Build strong relationships with guests to understand and enhance their journey
• Coordinate with internal departments to ensure seamless execution of experiences
• Curate unique activities aligned with wellness, wine, gastronomy, and local culture
• Handle special requests, celebrations, and VIP arrangements with precision and creativity
• Ensure consistent delivery of luxury service standards across all interactions
• Support service recovery with empathy, discretion, and professionalism
• Maintain deep knowledge of resort offerings and local attractions
• Contribute to continuous innovation of guest experiences
Critical Skills & Qualifications
- • Strong passion for hospitality, storytelling, and guest engagement
• Excellent communication and interpersonal skills
• High attention to detail and organizational abilities
• Ability to anticipate needs and deliver personalized experiences
• Previous experience in luxury hospitality, concierge, or guest relations preferred
• Fluent English required; additional languages are an advantage
• Professional demeanor with a warm, genuine service approach
Banyan Group, Philosophy
- I am with you.
What Makes This Role Unique
- More than a service position, this role is about storytelling and emotional connection.
- The Experience Curator brings to life the Banyan Tree Veya philosophy “I am with you”, crafting moments that are personal, meaningful, and unforgettable — where every experience becomes part of the guest’s journey of wellbeing and discovery.
Apply:
- Gerardo.Benavides@banyantree.com