Front Desk Agent

Job Summary:
The Front Desk Agent is responsible for greeting guests, managing reservations, handling check-ins and check-outs, and providing information and assistance throughout the guest’s stay. This role requires excellent communication skills, attention to detail, and a passion for customer service.

Key Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Check guests in and out efficiently using the property management system.
• Manage reservations, cancellations, and modifications.
• Answer phone calls and respond to guest inquiries and requests.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest complaints or issues promptly and professionally.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.
• Follow all safety and security procedures.

Qualifications:

• Previous experience in a front desk or customer service role preferred.
• Proficiency in using hotel management software and Microsoft Office.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to remain calm and courteous under pressure.
• Flexibility to work shifts, including evenings, weekends, and holidays.