Front Office Manager – Dhawa Yura Kyoto

Job Scopes:

Direct, control and co-ordinate all Front Office operations to provide efficient, prompt, proactive and courteous services, thereby ensuring the hotel achieves its financial and guest satisfaction objectives.

1. Directs and co-ordinates all subordinate Front Office staff to ensure that all day to day operational matters are handled on time and guest expectations are met.
2. Co-ordinates with housekeeping to ensure that rooms are serviced according to guest requirements and vacant rooms are cleaned according to arrival schedules.  
3. Controls and monitors the room inventory to maximize the hotel yield ensuring strategically controlled overbooking during peak periods.
4. Controls the maintenance and updating of guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
5. Co-ordinates the procedures involved in the provision of guest in-room amenities.
6. Co-ordinates the procedures involved in guest recognition programs including VIPs.

Position Requirements

* College Degree and above or full professional qualification

* Good English Language skills

3 to 7 years of related experience at Front Office

* Strong organizational skills

* Ability to lead, motivate and develop a team of individuals

* Detailed knowledge of working practices of Front Office

* Strong administrative skills

* Working knowledge of computer systems

* Ability to cope with pressure