Job description:
By upholding the highest standards of service and quality, the Experience Manager will create bespoke experiences that resonate with discerning travelers and reinforce the hotel’s reputation as a leader in luxury hospitality.
Key objectives on the continuous improvement of Guest Experience and reputation of the hotel by monitoring performance and guest feedback. Making sure the providing of extraordinary, personalized service and WOW moments to the guest. Maximizing guest satisfaction and increasing revenue opportunities. Ensure the implementation and follow-up of Signature Standards, including related training, with the aim of ensuring Brand consistency and excellence, while supporting guest experience, satisfaction, and loyalty.
Requirements:
- Minimal 3-5 year’s experience in guest contact
- Excellent communication in English both in verbal and written.
- Detailed knowledge of working practices of operations
- Strong leadership and organizational skills
- Proven track record in an organization of similar standards and in a similar capacity.