Recreation Manager

Job Description: Recreation Manager

The Recreation Manager oversees all recreational activities and facilities within a hotel, resort, or leisure property. This role ensures guests have engaging, safe, and enjoyable experiences through well-planned programs and efficient operations.

Core Responsibilities

1. Activity Planning & Execution
   • Design and implement recreational programs for guests (e.g., fitness, sports, cultural activities).
   • Organize seasonal events and special activities to enhance guest experience.
2. Team Management
   • Recruit, train, and supervise recreation staff.
   • Schedule shifts and monitor performance to maintain service standards.
3. Guest Engagement
   • Promote activities and encourage guest participation.
   • Handle guest inquiries and resolve complaints promptly.
4. Facility & Equipment Management
   • Ensure recreational areas (pool, gym, sports courts) are clean, safe, and well-maintained.
   • Manage inventory of equipment and supplies.
5. Budget & Reporting
   • Prepare and manage recreation department budget.
   • Track participation, revenue, and feedback for continuous improvement.
6. Safety & Compliance
   • Implement safety protocols for all activities.
   • Ensure compliance with health and safety regulations.

---

Key Result Areas (KRAs)

1. Guest Satisfaction
   • Positive feedback and high participation rates in recreational activities.
   • Minimal guest complaints related to recreation services.
2. Operational Efficiency
   • Timely execution of scheduled programs.
   • Optimal staff utilization and cost control.
3. Revenue Generation
   • Achievement of revenue targets from paid activities.
   • Growth in participation and upselling of recreation services.
4. Safety & Quality Standards
   • Zero major safety incidents.
   • Compliance with brand and regulatory standards.
5. Team Performance
   • High staff engagement and low turnover.
   • Completion of training and skill development programs.