Security Manager

Position Objective

To lead and manage all security operations of the hotel, ensuring the safety and protection of guests, associates, and assets, while maintaining a discreet and welcoming environment aligned with luxury service standards.

Key Responsibilities

• Develop, implement, and maintain security policies, procedures, and protocols
• Oversee daily security operations, including surveillance, access control, and patrols
• Manage and lead the security team, including scheduling, training, and performance evaluations
• Ensure compliance with local regulations, safety standards, and emergency procedures
• Coordinate emergency response plans (fire, evacuation, medical incidents, natural disasters)
• Monitor and analyze security risks, implementing preventive measures
• Supervise CCTV systems and other security technologies
• Conduct investigations related to incidents, losses, or breaches
• Prepare detailed reports and maintain accurate records of all security activities
• Liaise with local authorities, law enforcement, and emergency services
• Promote a culture of safety awareness across all hotel departments

Job Requirements

• Bachelor’s degree in Security Management, Criminal Justice, Hospitality, or related field
• Certifications in security, safety, or risk management (preferred)
• Strong knowledge of safety regulations, emergency response, and risk assessment
• Leadership and team management skills
• Excellent communication and decision-making abilities
• High level of integrity, professionalism, and discretion
• Ability to remain calm under pressure
• Flexibility to work varied schedules, including nights and weekends

Experience

• 4–6 years of experience in security operations
• Minimum 2–3 years in a supervisory or managerial role
• Experience in hotels, resorts, or luxury environments (preferred)
• Experience handling emergency situations and crisis management
• Familiarity with security systems (CCTV, access control, alarms)
• First Aids expertise